Digital Choice 2 Report – A Pandemic’s Worth Of Change



2021

We are proud to launch the Digital Choice 2 Report in partnership with London Economics, Behavioural Economics experts. 

How has the Pandemic Impacted Online Retail?

Using behavioural insights, we identify the top 4 consumer trends formed during the pandemic and highlight how businesses can move forward from here and thrive in the future.

What’s in the report?

  • How the pandemic has changed consumer behaviour.
  • The lives of consumers in the 'new' normal and their new routines.
  • The behavioural economics concepts online retailers can adopt to increase conversation and bring customers back.
  • How the pandemic has put customer loyalty up for grabs.

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